Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your purchase.
• Canada – 1 to 5 days • USA – 1 to 7 days • International – 10 to 21 days
Please note items shipped outside of the United States or Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through Leia by Valeria Lipovetsky.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Quality is something we guarantee.
If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 30 days from purchase. Returned products must have their original tags attached, have no signs of wear, and original product packaging must be intact. This excludes sale items and non-refundable items listed below. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund.
Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Your original shipping fee is not refundable. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
The following items are non-refundable:
• Gift cards • Downloadable software products • Specific health and personal care items • All sale items
We do not offer exchanges at this time for any of our pieces. All pieces can be returned for refund or store credit.
Please email us at firstname.lastname@example.org, with the piece(s) you want to return, and someone from our customer service team will be happy to provide you with return instructions.
As soon as we receive the returned product in good condition, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding shipping fees.
If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at email@example.com.